Terms of service

1. A non-refundable 60% deposit of the invoice amount is required to confirm your order with Babadoo and Company by your first fitting day the outstanding 40% is required. 

2. The consultation fee is R350 per booked appointment, payable in cash or by card on the day of your consultation.

3. Your dress will be completed and ready for collection on the invoice’s due date.

4. Two fittings will be required unless otherwise arranged. The custom design remains the intellectual property of Babadoo and Company, while the client may use or own the product.

5. If images of a Babadoo and Company garment are released on social media by a photographer, a mention of Babadoo and Company as the dress designer and a participating vendor of the wedding or function is required.

6. Babadoo and Company are not responsible for short notice orders and short time frames for fittings and alterations. Fittings are compulsory, and customers are responsible for showing up to ensure all is in order before the event. We take no responsibility if you choose not to have fittings done.

7. Babadoo and Company cannot take responsibility for any items made due to cancelled orders. Once you have read and agreed to our terms and conditions, along with your invoice, and Babadoo and Company receive a non-refundable 60% deposit, it cannot be refunded.

8. Once the invoice is received and the deposit is paid, the order cannot be cancelled or refunded.

9. Items remain the property of Babadoo and Company until full payment has been received. Babadoo and Company will not release any garment until payment is made in full.

10. Alterations due to weight loss, weight gain, or not wearing the correct shoes will be charged additionally.

11. Any additional changes that weren’t discussed in the consultation will be quoted separately, and no changes can be made after your first fitting.

12. Please double-check your garment style, colour, and measurements before placing your order, as Babadoo and Company will not take responsibility if they are incorrect.

13. For online orders, please make sure that you wear the right shoes when taking your measurements, as Babadoo and Company will not take responsibility if they are incorrect.

 14. Garments will be sold to defray expenses if not collected within one year from the date of invoice. After a one year period, Babadoo and Company reserve the right to sell the garments to recover any outstanding costs and storage fees incurred. While Babadoo and Company will make every attempt to contact the client, It is the responsibility of the client to collect their garments within the specified timeframe to avoid any such sale

15. In the event that Babadoo and Company sells the garment after the one year period from the date of the invoice, no refunds will be given for garments that have been sold to defray expenses. Once the garments are sold, all sales becomes final, and no reimbursement will be issued to the client, regardless of the reason for the sale. It is essential that customers collect their garments within the specified timeframe to avoid the sale and forfeiture of any refund eligibility.

16. Prices are subject to change depending on inflation and loadshedding. 

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